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Ordering, Shipping, Returns & Refunds

Ordering

You will receive an email notification as soon as your order is placed, and a follow-up notification when your parcel has been shipped.

Orders will be despatched within 1 working day (except under periods of increased trade such as Christmas).

Ordering and delivery is from Monday to Friday.

All prices quoted include VAT.

All deliveries are subject to postage and packing. UK (£2.50), Europe (£4.50), Rest of the World (£8.00)

On receipt of goods, please check that they are undamaged and in accordance with our delivery note before signing for them. Your signature will be regarded as proof of delivery.

We reserve the right to reduce or cancel the order or suspend delivery if we are unable, for any reason, to execute the order either in part or whole.

We are not bound to accept any order.

Shipping & Returns

If the customer has notified us in writing the reason for returning the goods, and Grace & Valour has advised the customer to return the goods, then a refund will be given.

Depending on the reason for the return, postage for the order may also be refunded.

Replacements: Should a product be faulty, Grace & Valour reserves the right to replace the item in question before offering the option of a refund.